Legal software invites feature lists: matters, clients, documents, deadlines, billing, templates, signatures and search. Starting there is tempting because features are visible. The harder questions are less visible: who is allowed to know that a matter exists, what happens when a person changes firms, which record must be retained, and how an incorrect AI suggestion is caught before it becomes part of professional work.
Two planned products are not one product
A law-practice platform and a broader document/client-management system may share a secure foundation, but they carry different responsibilities. Legal work involves professional confidentiality, matter-level access and jurisdiction-specific obligations. A general client system may serve other professional businesses with different workflows and retention needs. A shared foundation can be sensible; pretending the domains are interchangeable is not.
Decisions required before feature development
Access at the right level
Permissions may need to apply to a firm, team, matter, document and individual action—not just a broad user role.
Retention and deletion
The product needs an approved policy for archives, legal holds, exports, backups and verified deletion before storing real records.
AI must remain assistive
Summaries and drafting aids require source visibility, review and clear limits; they cannot silently become legal judgement.
Jurisdiction matters
Hosting, data transfers, contracts and professional obligations need Albania-specific legal review rather than generic compliance labels.
What we will refuse to assume
We will not infer that a document visible to one lawyer should be visible to every administrator. We will not describe encryption as a complete privacy programme. We will not treat a backup as proof of recoverability, or a generated clause as approved legal language. Those are decisions to test with counsel and intended users before architecture hardens around an assumption.
The intended starting market
Our direction is Albania-first and suited to smaller legal and professional-service teams that need structured client work without enterprise complexity. The first milestone is not a giant suite. It is a narrow, reviewed foundation for identity, access, document history, client separation and dependable recovery. Features can grow from that foundation; trust cannot be retrofitted cheaply.
